New member?

register

Already a member?

img
Contact Us

888-923-2788 (10am – 6pm EST
Monday through Friday)


Click here to
send message

 

Frequently Asked Questions

 
 

About Adaptive and Its Professionals

Are Adaptive Professionals employees or contractors?

All Adaptive Professionals are Adaptive's employees. We do not treat any of our professionals as contractors (i.e., 1099's). So we take care of all the taxes, compliance and paperwork. Other online resource sites don't provide this. These other sites tell the client to take on the employer responsibility themselves either directly or through an outside payrolling company while those sites still take their fee. And workers on these other sites have to worry about client collection, and additional tax and legal burdens, such as the self employment tax. Adaptive clients and professionals never have to worry about these issues.

Registration

How do I know if a subscription promotion is available?

The best way to find out if a subscription promotion is available is to send an email to info@adaptiveprofessionals.com.  Remember, to indicate whether you belong to any accounting and finance industry groups such as the American Institute of CPA's, and to send your membership number or scan of your member ID. We regularly run promotions for these types of members.

Background Checks

Can I see a candidate's background check report?

No, clients are not given access to, or provided any details of, a candidate's background check report. Background check reports are used solely by Adaptive in screening Adaptive Professionals. Only the candidate and the Adaptive admin responsible for reviewing background check reports may see the report.

Posting A Job

Can I edit my job after its posted?

No, once you've posted you're job it cannot be edited, with the exception of the start and end date of the assignment. This is because Adaptive Professionals will apply to your job based upon the specifications they see when its posted. Also, interviews, rate negotiations and final acceptance of the job are based upon the job's specs seen from the very beginning so it shouldn't be subject to change. However, you can always post a new job if you feel the specs should be really different.

Searches and Matches

How is the matching percentage calculated?

Adaptive's proprietary algorithm calculates the matching percentage.  Matching percentages for each candidate are shown for searches and for a job posting when the View Matching Candidates button on the job page is clicked. 

The matching percentage is calculated by comparing attributes in each candidate's profile to the criteria in the job posting plus any filter's chosen in the search. Examples of attributes weighed heavily include rates, skill sets, education and industry.

Job Stages

How do I find my jobs when they move to different stages?

Adaptive's workflow employs job stages, such as Posted, Rate Negotiation, Working and Completed (see the How It Works section for more info). As your job moves through these stages it can be found by clicking the corresponding menu item under Manage Jobs. The All Jobs menu item will list all the jobs you have with a notation for the stage they are in.

Inviting and Interviewing Candidates

When does a live video interview expire?

Live video interviews stay available for 3 hours from their scheduled start time.

What are the rules for recorded video interviews?

Recorded video interviews have rules and restrictions designed so that the interview more closely mirrors the requirements of a live interview. For instance, candidates must begin the interview on time, and are only allowed a certain amount of time to respond to questions.

The rules and restrictions for both client and candidate are as follows:

        -Interviews must be scheduled a minimum of 2 hours away.
        -Clients must finish preparing questions one hour prior to start time.
        -Client questions and candidate answers are limited to 5 minutes.
        -The candidate must begin the interview no later than 30 minutes from the start time.
        -After first playing a question, the candidate has 15 minutes to record an answer.
        -The candidate can only record their answer once. They cannot re-record.
        -If the candidate’s activity is idle for 30 minutes the interview will be marked complete and saved

Why are interviews cancelled once rate negotiation starts?

Once a client decides to click the rate negotiation button for a candidate, any existing interviews with that candidate for that job are cancelled and the rate negotiation process begins. This is designed to mirror the traditional hiring process where rate negotiation begins after the client and candidate are comfortable with the interview process.

However, to get an early idea on rates client's can view the rate in the candidate's profile and candidates can view the rate in the job posting.  You also can discuss rates during the interview process or in messages.  Just remember to always mention in your discussions that the candidate's pay rate is 70% of whatever bill rate you mention (Adaptive allows for 10% of the bill rate for payroll taxes and insurance and 20% for Adaptive's administrative fee). So for instance, if you mention a $50 per hour bill rate that would mean a $35 per hour pay rate to the candidate.

How do reference checks work?

Once you have invited a candidate to a job, or they have applied, you may request references at any time. Reference requests are managed through the Reference Check button next to the candidate on the job page tabs. Clicking this button sends a request to the candidate to ask them to supply references. The candidate then uses the reference request tool on their job page to enter the names and email addresses of those contacts they wish to supply as references. Those contacts will receive an email that provides a choice of two methods for which to supply a reference:  non-confidential or confidential. 

Non-confidential replies are visible to both you and the candidate. They can be seen by clicking the same Reference Check button next to the candidate on the job page tab.

Confidential replies cannot be seen by the candidate and are emailed directly to you using your registered email address.

References are never visible to anyone except you or the candidate. They are never shown in the candidate's profile or in any other way through the site.

How do I start or join a live video interview?

At the scheduled time of the live video interview, a Start Interview button will appear on the job page's Interviews tab, near to the candidate's name.

The button will also appear on the Interview List page.

Clicking this button will bring up the Video Interview window.

Negotiating Rates

Can I negotiate rates with a candidate through messages?

Sometimes you may wish to have a preliminary conversation with a candidate about rates by using messages in Adaptive's site instead of using the rate negotiation tool on your job page. This is fine, but remember two things: a) you must mention both the bill rate you are offering and the Adaptive Professional's pay rate which is 70% of the bill rate, and b) you must eventually use the rate negotiation tab on the job page and formally agree on the rate.

Remember, the Adaptive Professional's pay rate is 70% of the bill rate because Adaptive allows 10% of the bill rate for payroll taxes and insurance and 20% for Adaptive's fee.

Awarding A Job

Can the same Adaptive Professional work on two jobs for me?

Not at the same time. Clients can repeatedly award jobs to the same Adaptive Professional as long as that professional is working on one job at a time for you. So when one job is marked complete you can then award another to the same professional if you'd like. You can of course, engage in other activities with that professional while he/she is currently working on a job. For instance, for a second job, you may engage in rate negotiations or interviews while that same professional is working on the first job, but you cannot award the second job to that professional until the first is marked complete.

The I-9 Form

Why are clients asked to e-sign the I-9?

Clients verify the I-9 Form on behalf of Adaptive, as an authorized representative. But because Adaptive is the employer of the Adaptive Professional it is Adaptive's responsibility to make sure the I-9 Form's requirements are met.  So we perform a thorough review of the I-9 Form first, as well as scans of the supporting documentation, like a passport or drivers license. We then mark it as reviewed when everything looks appropriate.

However, the I-9 procedures require that the original supporting documentation must be looked at, not just a scanned image.  But jobs can be anywhere in the U.S. and Adaptive is an online staffing company with only a central office. So when the professional arrives for his/her first day on the job, they bring the original supporting documentation and clients are asked to compare them to the scanned images reviewed by Adaptive and uploaded to the job page. If they look the same then the client just has to click the verify button inside the job page, as Adaptive's authorized representative.

Remember, if you award a job, the Adaptive Professional must have a verified I-9 status before work can begin on the job.

What is an I-9 Form?

The I-9 Form is required by federal and state regulations to be completed for all new employees to document their identity and eligibility to work in the U.S.  Because Adaptive treats all of its professionals as employees, not contractors, the I-9 Form must be completed when an Adaptive Professional is awarded a job for the first time or if their original I-9 Form expired.

If an Adaptive Professional already has a verified I-9 on file then the professional's detailed profile will show their I-9 status as Verified.

Remember, if you award a job, the Adaptive Professional must have a verified I-9 status before work can begin on the job.

What are the steps involved in the I-9 Form process?

Before an Adaptive Professional can begin work on a client's job, they must complete the I-9 Form and obtain a verified status.  The steps to complete this are as follows:

1. The Adaptive Professional logs in to their Adaptive account and completes and electronically signs Section 1 of the I-9.

2. The Adaptive Professional completes section 2's document section and uploads scans of the required supporting documentation to verify their identity, such as a drivers license or passport, and clicks Save.

3. Adaptive admin personnel perform a thorough review of the I-9 and uploaded supporting documentation. Once complete the I-9's status changes to Reviewed.

3. The first day on the job, the Adaptive Professional brings the original documents that were scanned, so that the client can compare them to the scanned image.

4. The client logs in to their Adaptive account and visits the job page. The job page will now show the button "Complete Verification" and a link to view the scanned images. The client can then compare the scanned images to the original documentation provided by the Adaptive Professional. If they are the same then the client can sign the I-9 as Adaptive's authorized representative by clicking the Complete Verification button and e-signing the form.

The Adaptive Professional's I-9 status then changes to Verified and work on the job can begin.

What if I don't want to sign the I-9 Form?

Even when a client signs the I-9 Form as an authorized representative of Adaptive, it is still Adaptive that is solely responsible for any violations in connection with the form or the verification process. This can be found on page 48 of the I-9 Handbook For Employers, accessible at http://www.uscis.gov/files/form/m-274.pdf.

However some clients still may feel uncomfortable signing the I-9. For these situations, candidates may have a notary sign the I-9 as Adaptive's authorized representative instead of the client. Keep in mind that this is a manual process that may take several days longer than clients signing the I-9 through Adaptive's site.

To do this candidates must follow the instructions in the I-9 Notary Packet, which requires the candidate bring the required documents and I-9 Form to a local notary, and then mail the signed documents to Adaptive for verification. 

 

Why does my working job still say my candidate's I-9 is pending or under process, but I'm not able to approve it?

This is because another client has been assigned the I-9 to verify for that candidate. If the candidate is awarded another job before yours, that client will be assigned the I-9. You should contact your candidate to check on the status of their I-9 verification. If the other client can't or won't approve the I-9 then the candidate should contact Adaptive for assistance at support@adaptiveprofessionals.com.

 

Work Hours

What is the deadline for approving work hours?

The work week runs from Monday through Sunday. Clients have until the next Wednesday at 6pm EST to approve time for the previous work week. Any time not approved or disputed will be marked approved at that time and processed with weekly billing.

What if I don't agree with the number of work hours posted by my Adaptive Professional?

If client's don't understand or disagree with the work hours posted by their Adaptive Professional, they should make every attempt to resolve it before the Monday 6pm deadline for posting work hours related to the previous week. If they still do not agree with the work hours posted then they can click the Dispute button next to the hours for that day. From that point, the client and candidate have one week to resolve the dispute and edit the work hours if necessary. If still unresolved, the Adaptive admin is alerted and has one week from then on to resolve the dispute and adjust the work hours. The resolved hours, if any, are processed through billing and payroll with the next weekly cycle.

Completing a Job

What happens when I click Mark Job Complete?

The Mark Job Complete button only appears on jobs in the Working Stage. Clicking this button moves the job to the Completed stage where work hours can no longer be entered, and all existing work hours are marked approved and will be processed in billing.  The candidate also receives a message informing them that the job is now complete.  Only the client can take final action to mark a job as complete. However, your Adaptive Professional can send you a message requesting the job be marked complete.

Once in the Completed stage, a client can provide a rating and review of the Adaptive Professional's performance on the job via the Rating & Review tab.

Rating and Review

Can a Rating & Review be changed after its submitted?

No, once submitted a Rating & Review of an Adaptive Professional's performance on the job cannot be changed. So it is important to give appropriate thought to providing a fair and balanced Rating & Review, keeping in mind that the Rating part is visible to other potential client's when considering that Adaptive Professional's suitability for an assignment.

Hiring Directly

Why do I have to pay a direct hire fee?

Adaptive puts great effort and resources into finding the best professionals available to work on Adaptive's client assignments. And as an online staffing company every Adaptive Professional represents potential or existing revenue through work hours logged on Adaptive's client assignments. The direct hire fee that Adaptive charges reflects both the costs to source our exceptional professionals as well as the revenue that we will no longer be able to earn from the Adaptive Professional that has been hired.

However, remember, direct hire fees are reduced based upon the number of work hours logged on an assignment. See our How It Works section for more information.

What determines the direct hire fee when there are no work hours?

When you decide to hire an Adaptive Professional before any work hours are performed, we charge a flat direct hire fee based upon the job title on the job posting. Each title in Adaptive's system is ranked, with the higher ranking titles having a greater direct hire fee than the lower ranking titles. 

My Account

Can I limit the number of emails and notifications I receive?

Yes. Your email and notification settings can be adjusted through the Manage Settings page accessible in the My Account menu after you log in.

Billing

What if my Adaptive Professional needs to incur expenses related to the job?

Adaptive does not reimburse its professionals for expenses incurred during an assignment. The occassions where expense reimbursement may come up should be rare and are usually avoidable. For example, if travel is requested by the client, it should be booked by the client through their account. If absolutely unavoidable the client must approve the expenditure in advance and reimburse the Adaptive Professional directly.

What if my Adaptive Professional works overtime?

Clients are billed overtime in the same fashion that Adaptive must pay its professionals overtime. This means that an overtime rate is derived by taking the regular hourly rate and increasing it by the multiple in effect for the applicable state. The multiple is either 1.5 or 2.0 times the regular hourly rate depending on the state.

So, for instance, if the regular bill rate is $40 and the overtime multiple for that state is 1.5 times, then the overtime rate billed is $60 per hour for any overtime hours worked.

Adaptive is subject to the same overtime rules for the rates it pays its professionals.

At any time clients can click the OT Details link for a candidate listed in their job, during any stage of the job, to see the applicable overtime multiple in effect for that candidate.

How often am I billed for work hours?

Clients are billed weekly, for the work week of Monday through Sunday. The client's credit card on file is automatically billed on Wednesday at 6pm EST. 

Do you charge sales tax?

Certain states require that Adaptive collect sales tax on specified transactions. Some states require sales tax be charged on work hours, subscriptions, or other types of transactions. We collect and remit sales tax for the states which we operate in. These states are listed at the top of our home page.

Any sales tax charged is always displayed separately by transaction type on all invoices and charges.

Refer-A-Friend

Are refer-a-friend credits refundable?

No, they are not. Refer-a-friend credits can only be used towards payments on Adaptive for anything except client payment of work hours.

When can I use my refer-a-friend credits?

The first requirement is you have to be a registered user on Adaptive.

New users that were just invited who register with a paid subscription must pay the first subscription payment during registration before any refer-a-friend credits are available. The credit points will then be shown in their account and can be used toward future subscription payments or other transactions, with the exception of client payment for work hours.

Credit points can be applied for up to 75% of the transaction amount, and there must be at least $5 worth of points available.
 

When I refer a friend when do the points appear in my account?

Refer-A-Friend credit points appear in both the original and new user's account after the new user registers and completes any paid transaction. This could be a subscription payment, a skill test, background check, etc.

Are refer-a-friend credit points used towards my future recurring subscription payments?

Yes. Adaptive automatically applies any available refer-a-friend credits towards up to 75% of any recurring subscription charge, as long as you have at least $5 of credit points available.

Is there a cap on the number of refer-a-friend credit points a user can accumulate?

No there is no cap. However, refer-a-friend credit points are non-refundable and can only be used toward transactions on Adaptive's site for anything but client work hour payments.

Can I use refer-a-friend credit points toward payments for work hours?

No, refer-a-friend credit points can not be used towards payments for work hours. They can be used towards any other transaction type including future subscription payments, job postings, interviews, etc.

Networking

Can I invite another Adaptive member to my networking list?

Yes, but you must know the email address of the contact you wish to invite to your networking list. This ensures that our members can only receive invitations from people that know them. To invite a contact, go to the Invite My Contacts page, accessible in the My Network menu after you log in.

Groups

How can I adjust the settings for a Group I create?

There are two places to adjust your Group's settings. Both can be found on the My Adaptive Groups page accessible from the My Network menu after you log in.

The first place is accessible by clicking on the group name. This will display three tabs: Discussion, Group Member and Settings. The second place is the Edit button for that group which displays the tab Edit Group.

 

About Adaptive and Its Professionals

Are Adaptive Professionals employees or contractors?

All Adaptive Professionals are Adaptive's employees. We do not treat any of our professionals as contractors (i.e., 1099's). So we take care of all the taxes, compliance and paperwork. Other online resource sites don't provide this. These other sites tell the client to take on the employer responsibility themselves either directly or through an outside payrolling company while those sites still take their fee. And workers on these other sites have to worry about client collection, and additional tax and legal burdens, such as the self employment tax. Adaptive clients and professionals never have to worry about these issues.

Subscriptions

Do you charge sales tax?

Certain states require that Adaptive collect sales tax on specified transactions. Some states require sales tax be charged on work hours, subscriptions, or other types of transactions. We collect and remit sales tax for the states which we operate in. These states are listed at the top of our home page.

Any sales tax charged is always displayed separately by transaction type on all invoices and charges.

Registration

How do I know if a subscription promotion is available?

The best way to find out if a subscription promotion is available is to send an email to info@adaptiveprofessionals.com.  Remember to indicate whether you belong to any accounting and finance industry groups such as the American Institute of CPA's, and to send your membership number or scan of your member ID. We regularly run promotions for these types of members.

Background Checks

Who can see my background check report?

No one can see your background check report except for you and the Adaptive admin responsible for reviewing background check reports. Client's are never given access to your background check report.

Your Profile

How do I change my current job title displayed on my profile?

The job title displayed on your profile comes from the last position you held. This last position is entered into your profile when you complete the Employment History section of the Educational & Work Info page. 

Searches and Matches

How is the matching percentage calculated?

Adaptive's proprietary algorithm calculates the matching percentage.  Matching percentages are shown for each job appearing on search results by comparing attributes in the candidate's profile plus the filter's chosen in the search, to the job's attributes. Examples of attributes weighed heavily include rates, skill sets, education and industry.

Job Stages

How do I find my jobs when they move to different stages?

Adaptive's workflow employs job stages, such as Applied, Invited, Rate Negotiation, Working, Declined and Completed (see the How It Works section for more info). As your job moves through these stages it can be found by clicking the corresponding menu item under Manage Jobs. The All Jobs menu item will list all the jobs you have with a notation for the stage they are in.

Remember, jobs can change their status when a client takes certain actions, such as sending an invitation request or starting rate negotiations.  So, for instance, when you apply to a job it will be listed in Applied. But if the client then responds with an invitation for an interview the job will then be listed in Invited, and no longer be listed in Applied.

Applying To Jobs

After applying to a job, can I send a resume or cover letter?

Yes you can, but it usually isn't necessary. Your profile, when completed, functions as your resume, and client's like that it is in a format they are used to and understand. Your message to the client when you apply functions as your cover letter.

If you still think it will be helpful to send a document, you can do this through the message tab on the job page. On this tab you include the subject, a message and then upload your file and click Post Message.

Invitations and Interviewing

What are the rules for recorded video interviews?

Recorded video interviews have rules and restrictions designed so that the interview more closely mirrors the requirements of a live interview. For instance, candidates must begin the interview on time, and are only allowed a certain amount of time to respond to questions.

The rules and restrictions for both client and candidate are as follows:

        -Interviews must be scheduled a minimum of 2 hours away.
        -Clients must finish preparing questions one hour prior to start time.
        -Client questions and candidate answers are limited to 5 minutes.
        -The candidate must begin the interview no later than 30 minutes from the start time.
        -After first playing a question, the candidate has 15 minutes to record an answer.
        -The candidate can only record their answer once. They cannot re-record.
        -If the candidate’s activity is idle for 30 minutes the interview will be marked complete and saved

Why are interviews cancelled once rate negotiation begins?

Once a client decides to click the rate negotiation button for a candidate, any existing interviews with that candidate for that job are cancelled and the rate negotiation process begins. This is designed to mirror the traditional hiring process where rate negotiation begins after the client and candidate are comfortable with the interview process.

However, you can get preliminary ideas on rates by looking at the job posting and the client can see your desired rate in your profile.  You also can discuss rates during the interview process or in messages.  Just remember to always mention in your discussions that your pay rate is 70% of the bill rate (Adaptive allows for 10% of the bill rate for payroll taxes and insurance and 20% for Adaptive's administrative fee). So if you mention that you want $50 per hour, this would mean that the bill rate is $71.43 per hour.

How do reference checks work?

Once you have applied, or are invited to, a job, the client may request references at any time. Reference requests are managed through the Reference Request tab on the job page. From here, just enter the names and email addresses of those contacts you wish to supply as references. Those contacts will then have a choice of two methods for which to supply a reference:  non-confidential or confidential. 

Non-confidential replies are visible to the candidate and appear in the Reference Request tab. This also requires the reference to register as a user with Adaptive.

Confidential replies cannot be seen by the candidate and are emailed directly to the client. These do not require the reference to register as a user with Adaptive.

References are never visible to anyone except you or the client. They are never shown in your profile or in any other way through the site.

Negotiating Rates

Can I negotiate rates with a client using messages?

Sometimes you may wish to have a preliminary conversation with a client about rates by using messages in Adaptive's site, instead of using the rate negotiation tool on the job page. This is fine, but remember two things: a) you and the client must remember to mention both the bill rate as well as your pay rate which is 70% of the bill rate, and b) you must eventually use the rate negotiation tab on the job page and formally agree on the rate.

Remember, the Adaptive Professional's pay rate is 70% of the bill rate because Adaptive allows 10% of the bill rate for payroll taxes and insurance and 20% for Adaptive's fee.

Winning a Job, Being Declined and Declining

Can I work on more than one job for the same client?

Not at the same time. Clients can repeatedly award jobs to the same Adaptive Professional as long as that professional is working on one job at a time for them. So when one job is marked complete the client can then award another to the same professional if they'd like. You can of course, engage in other activities with that client while you are currently working on a job. For instance, for a second job, you may engage in rate negotiations or interviews while working on the first job, but you cannot be awarded the second job until the first is marked complete.

The I-9 Form

For the I-9 Form, why do I have to bring my original supporting documents to the client my first day on the job?

Clients verify the I-9 Form on behalf of Adaptive, as an authorized representative. But because Adaptive is the employer of our professionals it is Adaptive's responsibility to make sure the I-9 Form's requirements are met.  So after you complete the I-9 Form and upload the required supporting documentation (like a driver's license or passport), Adaptive does a thorough review of it all first to confirm everything looks appropriate. We then mark it as reviewed.

However, the I-9 procedures require that the original supporting documentation must be looked at, not just a scanned image.  But jobs can be anywhere in the U.S. and Adaptive is an online staffing company with only a central office. So when the professional arrives for his/her first day on the job, they bring the original supporting documentation and clients are asked to compare them to the scanned images reviewed by Adaptive and uploaded to the job page. If they look the same then the client just has to click the verify button inside the job page, as Adaptive's authorized representative.

Remember, if you're awarded a job then you must complete the I-9 process, and obtain a verified status, before work can begin on the job..

What is an I-9 Form?

The I-9 Form is required by federal and state regulations to be completed for all new employees to document their identity and eligibility to work in the U.S.  Because Adaptive treats all of its professionals as employees, not contractors, the I-9 Form must be completed when an Adaptive Professional is awarded a job for the first time or if their original I-9 Form expired.

If an Adaptive Professional already has a verified I-9 on file then the professional's detailed profile will show their I-9 status as Verified.

Remember, if you're awarded a job then you must complete the I-9 process, and obtain a verified status, before work can begin on the job.

What are the steps involved in the I-9 Form process?

Before an Adaptive Professional can begin work on a client's job, they must complete the I-9 Form and obtain a verified status.  The steps to complete this are as follows:

1. The Adaptive Professional logs in to their Adaptive account and completes and electronically signs Section 1 of the I-9.

2. The Adaptive Professional completes section 2's document section and uploads scans of the required supporting documentation to verify their identity, such as a drivers license or passport, and clicks Save.

3. Adaptive admin personnel perform a thorough review of the I-9 and uploaded supporting documentation. Once complete the I-9's status changes to Reviewed.

3. The first day on the job, the Adaptive Professional brings the original documents that were scanned, so that the client can compare them to the scanned image.

4. The client logs in to their Adaptive account and visits the job page. The job page will now show the button "Complete Verification" and a link to view the scanned images. The client can then compare the scanned images to the original documentation provided by the Adaptive Professional. If they are the same then the client can sign the I-9 as Adaptive's authorized representative by clicking the Complete Verification button and e-signing the form.

The Adaptive Professional's I-9 status then changes to Verified and work on the job can begin.

What if the client does not want to sign the I-9 Form?

Even when a client signs the I-9 Form as an authorized representative of Adaptive, it is still Adaptive that is solely responsible for any violations in connection with the form or the verification process. This can be found on page 48 of the I-9 Handbook For Employers, accessible at http://www.uscis.gov/files/form/m-274.pdf.

However some clients still may feel uncomfortable signing the I-9. For these situations, candidates may have a notary sign the I-9 as Adaptive's authorized representative instead of the client.  To do this candidates must follow the instructions in the I-9 Notary Packet, which requires the candidate bring the required documents and I-9 Form to a local notary, and then mail the signed documents to Adaptive for verification.  This process may take several days longer versus clients signing the I-9 through Adaptive's site.

Which client should verify my I-9?

If you have more than one job in Working stage and your I-9 review has been completed by Adaptive, but not yet verified by a client, then the client assigned the task of verifying your I-9 will be that client who awarded you a job first. Remember, that this is the client you must present the original supporting documentation to on your first day on the job. If for any reason this client can't or won't perform the I-9 verification then you must contact Adaptive support immediately at support@adaptiveprofessionals.com or by phone or the help desk function.

Work Hours

What is the deadline for posting my work hours?

The work week is from Monday through Sunday. Adaptive Professionals have until Monday at 6pm EST to post their time spent on a job for the previous work week. If you post your time late for that work week, after Monday at 6pm EST, it will not be included in the payroll processed on the next Friday, but instead included in the following weekly payroll processing period.

What if the client disagrees with the number of work hours I've posted?

If a client does not understand or disagrees with the work hours posted by their Adaptive Professional, the candidate and client should make every attempt to resolve it before the Monday 6pm EST deadline for posting work hours related to the previous week. If they still cannot agree on the work hours posted then the client can click the Dispute button next to the hours for that day. From that point, the client and candidate have one week to resolve the dispute and edit the work hours if necessary. If still unresolved, the Adaptive admin is alerted and has one week from then on to resolve the dispute and adjust the work hours. The resolved hours, if any, are processed through billing and payroll with the next weekly cycle.

Can I edit my work hours once I've posted them?

Candidates can edit the work hours they've posted up until the time the client approves them, or until the work week is processed at 6pm EST on Monday. Remember that once posted, the client has the ability to approve the hours immediately, after which the hours can no longer be edited.

Completing a Job

What happens when I click the Mark Job Complete button on the job page.

The Mark Job Complete button only appears on jobs in the Working Stage. Clicking this button sends a message to the client requesting that the job be marked complete. Only the client can take final action to mark a job as complete.

When the client does click Mark Job Complete, you can no longer enter work hours and the client can provide a rating and review of your performance on the job.

Rating and Review

Can a Rating & Review be changed after being submitted by a client?

No, once submitted a Rating & Review of an Adaptive Professional's performance on the job cannot be changed. So it is important to consider discussing your performance on the assignment with the client in advance of completing the job, and even during the job. 

Remember that the Rating part is visible to other potential clients when considering an Adaptive Professional's suitability for an assignment. The review comments are only visible to you and the client and are never made available on your profile.

Hiring Directly

If I am hired directly by a client can I keep my Adaptive membership?

Yes you can. Adaptive isn't just an online staffing company, it is a community of accounting and finance professionals where our users network, share information, join groups, help others find jobs, and stay on top of each others' careers. Adaptive wants you to be part of our community throughout your career.

My Account

Can I limit the number of emails and notifications I receive?

Yes. Your email and notification settings can be adjusted through the Privacy Settings and Email Preferences pages accessible in the My Account menu after you log in.

How do I adjust my privacy settings?

You can set restrictions on who can view your profile, invite you to their network, and send you contact messages, through the Privacy Settings page accessible in the My Account menu after you log in.

Getting Paid

Do you allow expense reimbursement?

No we currently do not. But we are considering this for future releases. In the meantime, the occassions where expense reimbursement may come up should be rare and are usually avoidable. For example, if travel is requested by the client, it should be booked by the client through their account. If absolutely unavoidable the client must approve the expenditure in advance and reimburse you directly.

How often am I paid for work hours?

Adaptive Professionals are paid weekly for work hours logged during the work week of Monday through Sunday. Client's have until the following Wednesday to approve the work hours and payroll is then processed that Friday.

Do you offer health or other benefits?

We currently do not. But we realize that this is something our professionals may want so we are looking into how we can offer health and other benefit plans that make sense. We'll keep our users updated on future developments here, so be on the lookout for any news!

Refer-A-Friend

Are refer-a-friend credits refundable?

No, they are not. Refer-a-friend credits can only be used towards payments on Adaptive for anything except client payment of work hours.

When can I use my refer-a-friend credits?

The first requirement is you have to be a registered user on Adaptive.

New users that were just invited who register with a paid subscription must pay the first subscription payment during registration before any refer-a-friend credits are available. The credit points will then be shown in their account and can be used toward future subscription payments or other transactions, with the exception of client payment for work hours.

Credit points can be applied for up to 75% of the transaction amount, and there must be at least $5 worth of points available.

When I refer a friend when do the points appear in my account?

Refer-A-Friend credit points appear in both the original and new user's account after the new user registers and completes any paid transaction. This could be a subscription payment, a skill test, background check, etc.

Are refer-a-friend credit points used towards my future recurring subscription payments?

Yes. Adaptive automatically applies any available refer-a-friend credits towards up to 75% of any future recurring subscription charges, as long as you have at least $5 of credit points available.

Is there a cap on the number of refer-a-friend credit points a user can accumulate?

No there is no cap. However, refer-a-friend credit points are non-refundable and can only be used toward transactions on Adaptive's site for anything but client work hour payments.

Networking

Can I invite another Adaptive member to my networking list?

Yes, but you must know the email address of the contact you wish to invite to your networking list. This ensures that our members can only receive invitations from people that know them. To invite a contact, go to the Invite My Contacts page, accessible in the My Network menu after you log in.

Groups

How can I adjust the settings for a Group I create?

There are two places to adjust your Group's settings. Both can be found on the My Adaptive Groups page accessible from the My Network menu after you log in.

The first place is accessible by clicking on the group name. This will display three tabs: Discussion, Group Member and Settings. The second place is the Edit button for that group which displays the tab Edit Group.